Help
Frequently asked questions
Getting started
How does CaddieCall work?
Film your swing, pick a certified pro, and pay securely. Your pro watches your video and sends back written feedback and a drill plan, often with a video breakdown too, usually within hours.
What kind of video do I need?
A short clip of your swing, filmed face-on or down-the-line. MP4 or MOV, up to 2 minutes. A 10 to 15 second clip is plenty. If your phone video is bigger than 50 MB, we shrink it on your device before it uploads, so you do not need to do anything.
How long until I hear back?
Most reviews come back within hours. Every pro commits to replying within 48 hours of your payment.
Who are the pros?
Coaches apply with their membership details and we review every application before they are listed on Find a pro.
Is my video private?
Only you and the pro you choose can watch your swing video.
Pricing and refunds
How much does a review cost?
Each pro sets their own price, from about CA$15 to CA$50 per review. You see the exact price before you pay.
How do I pay?
By card, securely through Stripe. Prices are in Canadian dollars, and we never see or store your full card number.
What if my pro does not reply?
If your pro has not replied within 48 hours of your payment, you get a full refund. Email
hello@caddiecall.ca and we will take care of it.
Can I ask a follow-up question?
Yes. One follow-up question is included with every review.
I have a promo code. How do I use it?
Enter it on the Submit a swing page before you pay. A code only works with the pro who gave it to you.
What is a lesson library subscription?
Some pros publish a library of lesson videos that you can subscribe to for a monthly price they set. You can cancel any time under My subscriptions, and your access continues until the end of the billing period. Some pros also take a discount off reviews for their subscribers.
Your account
I did not get my confirmation email.
Check your spam folder first. If it is not there, try signing in: the sign-in page offers to send the email again. Open the link in the same browser you signed up in.
I forgot my password.
How do I change my name or password?
Open your dashboard and choose Settings.
How do I delete my account?
For pros
How do I become a pro on CaddieCall?
Choose "I'm a pro" when you
sign up, then fill in your application: your specialty, a short bio, your CPGA membership number, and your price. We review every application and email you the decision.
How do pros get paid?
You keep 85% of every review. Payouts go to your bank account through Stripe, and you set that up under Payouts in your dashboard.
Can I take a break?
Yes. Use the "Mark yourself away" switch at the top of your dashboard. Golfers cannot book you while you are away, so nobody pays expecting a reply you cannot give.